Single Source of Truth
Empowering Your Business with Expertise
At DHI, our team possesses the in-depth knowledge and experience to guide your organisation towards data-driven success. We share our expertise to empower your business, ensuring you fully harness the potential of a comprehensive MDM strategy and unlock new opportunities for growth and innovation.
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Master Data Management
Transform your critical business data into precise, actionable insights through our comprehensive Master Data Management (MDM) solutions. At DHI, we go beyond technology to deliver a unified and governed data source across all channels, functions, and systems within your organisation. Our MDM services offer expert guidance, seamless implementation, and continuous support, ensuring the lasting success of your MDM initiatives and unlocking the full potential of your data-driven decisions
What is MDM?
In today's data-driven business landscape, organisations collect and produce vast amounts of master data from various sources. Is your crucial data centralized and accessible to every channel that requires it, or is it scattered across multiple systems, software, and databases throughout your organisation?
The latter scenario makes managing and utilising data more challenging, hindering data innovation and digital transformation across industries.
Master Data Management (MDM) solutions empower businesses to eliminate data silos and establish a single source of truth for their data. The outcome is consistent, accurate information across various data entities—such as customer, product, asset, or other records—regardless of where it is accessed.
However, MDM technology alone cannot fully transform fragmented data into a trustworthy, centralised information resource. For truly effective MDM, a comprehensive strategy is essential—one that not only addresses data processing but also considers the broader role of data within your organisation.
The Seven building blocks of MDM
A successful MDM solution should align with Gartner's seven building blocks of effective master data management.
Our MDM services at DHI extend beyond technical delivery, emphasising the people and processes that drive success. Every MDM project we undertake encompasses:
1. Vision – Establishing clear objectives for your data management efforts.2. Strategy – Develop a roadmap to achieve your data management goals.
3. Governance – Defining how people, processes, and systems interact with your data to maintain quality and consistency.
4. Organisation – Implementing a data strategy that is effectively managed, supported, and maintained at the organisational level.
5. Process – Align business processes with your data management strategy to ensure seamless integration.
6. Performance Metrics – Evaluating the success of your MDM initiative using measurable indicators.
7. Technology – Select the right software and systems tailored to your business needs and objectives.
The eighth building block: DATA
MDM's success hinges on high-quality, relevant data to drive it. At DHI, we consider data as the essential eighth building block for MDM success. Our data services instil clients with complete confidence in the data they utilise. Discover how our data services can support and enhance your MDM efforts through our comprehensive guide.
What are the business benefits of an MDM strategy?
MDM's success hinges on high-quality, relevant data to drive it. At DHI, we consider data as the essential eighth building block for MDM success. Our data services instil clients with complete confidence in the data they utilise. Discover how our data services can support and enhance your MDM efforts through our comprehensive guide.
A comprehensive MDM strategy, supported by the appropriate MDM software, offers numerous benefits for your organisation, including:
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Enhanced Data Efficiency
Streamline data management processes, reducing errors and redundancies for improved overall efficiency.
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Better Customer or Product Information
Gain a more accurate and consistent understanding of your customers and products, leading to improved services and offerings.
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Digital Innovation Enablement
Facilitate eCommerce initiatives, personalisation, and other digital innovations that rely on accurate, unified data.
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Improved Insights and Decision-Making
Leverage a single source of truth for data-driven insights, enhancing strategic decisions across the organisation.
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Simplified Regulatory Compliance
Easily adhere to data-related regulations by maintaining consistent, accurate, and well-governed data.
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Empowered AI, Machine Learning, and Automation Initiatives
Provide a strong data foundation for advanced analytics, AI, machine learning, and automation projects, driving better outcomes along the data value chain.
MDM software alone cannot organise your data. The quality and organisation of the data input directly influence the outcomes achieved. At DHI, we provide comprehensive MDM services throughout the entire MDM journey, ensuring our solutions not only address data challenges but also effectively support and drive your overarching business objectives.
Strategy & Advisory
Recognising the challenges with your data is the first step, but determining the right course of action and technological investment tailored to your unique business needs is crucial.
DHI brings a wealth of experience in advising clients across various sectors, helping them identify the optimal master data management solution to achieve their goals.
Our MDM advisory services include:
- Diagnosis – Assess your objectives and requirements for effectively managing your master data.
- Readiness Assessment – Determine if your data and business are prepared for your MDM project, or if additional steps are needed in your data journey.
- Data Strategy – Unsure of your progress on your data journey? DHI can help you identify any missing steps toward MDM, ensuring the development of a comprehensive data strategy tailored to your organisation's needs.
Embarking on an MDM initiative requires selecting the best tool for your business and implementing it effectively.
DHI provides a vendor-neutral framework to assist in evaluating and choosing the most suitable MDM technology for your needs. Additionally, we offer a comprehensive range of MDM design, delivery, and integration services, ensuring the long-term success of your data management initiative.
- MDM Vendor Selection Service – Leveraging our client-focused approach, we create an agnostic framework that enables you to select the most appropriate tool aligned with your business vision.
- MDM Integration and Implementation – DHI designs and delivers your chosen MDM technology, ensuring seamless integration and migration for a smooth start to your project.
Managed Services & Support
To drive your business goals, your MDM solution needs to remain relevant and useful. DHI offers a range of MDM support services that ensure your MDM solution stays aligned with your business objectives, covering daily functionality and long-term evolution.
From data quality and data governance projects to internal training and performance metrics, DHI provides ongoing support for your MDM project well beyond initial delivery.
- Small Change Packages – Adjusting your objectives? Learn how your technology can adapt to meet evolving demands.
- Data Governance and Data Quality – Continuously review your data quality as you advance through your digital transformation journey.
- Internal Training – Empower your teams to manage your master data effectively, ensuring long-term success.
- Metrics and Performance – Maintain optimal performance of your MDM solution by regularly evaluating KPIs and implementing necessary changes.